Ep. 74: Virtual Assistant Training (Part 2)

This week on Million Dollar Chiro: The Podcast for Chiropractic Practice Owners, we're continuing our honest conversation about virtual assistants with a closer look at what it actually takes to train them successfully. Dr. Duncan is joined again by her lead chiropractic assistant, Makinley, who shares her firsthand experience training their virtual communications team, including the frustrations, unexpected challenges, and adjustments she and Dr. Duncan have made along the way. From training through a computer screen to overcoming technology issues and building confidence with patient communication, they're sharing what they've learned from doing it themselves.

If you're thinking about bringing virtual assistants into your practice, or struggling to get the most out of the ones you've already hired, this episode is packed with practical insights. Dr. Duncan breaks down why they're moving from a three-month training process to a structured six-week schedule, the importance of individualized training and clear expectations, and why they're reconsidering the types of candidates they hire. Plus, she explains how the right virtual team can take pressure off your front desk without sacrificing patient care. Tune into Episode 74 for Part 2 of this behind-the-scenes series.

Want a copy of our virtual assistant training schedule? Email her at [email protected] and she’ll be happy to share it with you for free!

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