Ep. 73: Virtual Assistants - The Honest Update (Part 1)

This week on Million Dollar Chiro: The Podcast for Chiropractic Practice Owners, Dr. Duncan is back with an honest update on her experience hiring virtual assistants. After introducing virtual assistants into her practices earlier this year, she's learned that while the right hires can make a tremendous difference for your team, building a successful virtual communications department isn't always as simple as it sounds. Joined by her lead chiropractic assistant, Makinley, Dr. Duncan shares what happened when they expanded their virtual team, the challenges they didn't anticipate, and why some hires simply weren't the right fit.

If you've been considering virtual assistants for your own practice, this episode offers a behind-the-scenes look at the realities of making it work. From managing expectations and addressing reliability issues to maintaining accountability and protecting the patient experience, Dr. Duncan shares the lessons she's learned firsthand—and why she still believes virtual assistants can be an incredibly valuable addition to a chiropractic practice. Tune into this episode for Part 1 of this two-part conversation.

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