Ep. 50: Perfecting the Patient Experience

SUMMARY

This week on Million Dollar Chiro: The Podcast for Chiropractic Practice Owners, Dr. Duncan and Kelsey dive into the importance of perfecting the patient experience. They share feedback from a patient who highlighted what stood out most about his journey in Dr. Duncan’s clinic, Simply Southern Chiropractic Center, showing how small details can make a lasting impact.

They also explore what it means to be a clinic owner who carries the ultimate responsibility for shaping the patient experience, from first impressions to follow-up care, and why getting this right is essential for long-term success.

TAKEAWAYS

• Listening to patient feedback is key to improving the clinic experience
• Small details in the patient journey can make the biggest impression
• As the clinic owner, you’re ultimately responsible for setting the tone and standards at your practice
• Team dynamics play a major role in shaping patient satisfaction
• Cross-training staff helps ensure consistency during transitions
• Hiring well is crucial to maintaining a seamless experience
• Public appreciation motivates staff and strengthens clinic culture
• Cherishing positive patient moments can reinforce your “why” as an owner

Are you ready to take your chiropractic practice to the next level? Enroll in our business growth course or apply for one-on-one coaching with Dr. Duncan!

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🎙 Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/ep-50-perfecting-the-patient-experience/id1733151475?i=1000722668728

🎙 Spotify: https://open.spotify.com/episode/6f3jrVpQrBkbY43QXKA5mY?si=hfJY5KCcRKWPEyZQ_4fRGw